Home Booking and Cancellation Policy

Booking and Cancellation Policy

1. BOOKING POLICY

BOOKING METHOD

To booking service, following specific methods:

For fastest, encourage you to use (2) or (4).

Read the service information in advance for our staff to advise and communicate better.

Any suggestions on service quality please feel free to feedback email contact@vinhsanhonhatrang.com. Thanks and best regards.

BOOKING PROCESS

2. CANCELLATION POLICY

CASE OF FORCE MAJEURE

Due to natural disasters, epidemics, wars, … in the law, we may temporarily or force to stop providing the service..

In addition to ANY RESISTANCE, you can cancel your booking and accept our CANCELLATION OF SERVICE..

In case of ANY COURSE, comply with the general provisions in the service contract and may have additional agreements between the two (02) parties.

CANCELLATION OF SERVICES

After reviewing whether the request to cancel the service from you is in accordance with the policy or not, we proceed to confirm the cancellation of the service..

Cancellation confirmation will be sent to you via registered email.

Cancellation procedures in accordance with CANCELLATION FEES will take place no more than 1 working week from the valid date of cancellation via direct transfer or cash.

Cases in force majeure may be earlier depending on the actual situation.

CANCELLATION FEES

Weekdays :

  • Free cancellation before 07:00 on departure date.
  • After 07:00 on departure date is 50% charge fee.
  • After 09:00 on departure date is 100% charge fee.
  • In case you arrive late for the departure time, it will be counted as cancellation within the day.

Holidays :

  • Free cancellation before 07:00 on departure date.
  • After 07:00 on departure date is 50% charge fee.
  • After 09:00 on departure date is 100% charge fee.
  • In case you arrive late for the departure time, it will be counted as cancellation within the day.

3. CONTACT INFOMATION

OrganizationThien Ha Nha Trang Company Limited
Local TAX ID4201251875 founded on 22/01/2011
Address74TT3K98 Tran Nhat Duat Street, Nha Trang.
Phone0258.3878557
Mobile 0946857766
Emailvinhsanhonhatrang@gmail.com

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